Booking Policy

As individualized spa services go, Holistique Healing Spa fully commits to each booked appointment. This is our therapist’s, receptionist’s, and staff’s work place/livelihood; in order to maintain a healthy customer-therapist relationship, we ask that you, our valued client, please show us the same commitment by carefully and seriously setting up each appointment.

 

Arrival: 10-15 minutes early; in the case of an extenuating circumstance, please follow our cancel/reschedule policy as stated below to show respect towards yourself, our business, and other clients at Holistique Healing Spa.

Same-Day Appointment Cancellation 

Notification sent one hour ahead of appointment is mandatory (only phone-call or text-message notification methods are accepted). Unless there is a serious emergency or extenuating circumstance, same-day cancellations will be considered a NO SHOW case and the loss of your deposit without refund will follow.

 

24+ Hours Ahead Appointment Cancellation

Cancellations must be placed at least 24 hours ahead (only phone-call or text-message notification methods are accepted) unless there is a serious emergency or extenuating circumstance, otherwise, it will be considered a NO SHOW case and the loss of your deposit without refund will follow.

 

Tipping: Our service rates (original/package/membership/promotion) DO NOT include any form of tipping. Our therapists’ professional skills, knowledge, years of experience/continued education, and caring attitude towards benefiting your health and beauty is most definitely deserving of your appreciation and gratuity.

 

Deposit: We require a deposit for all clients, existing or new, 50 cents/minute of your appointment length (30mins/45mins services are $30 deposit) as your commitment to our therapists’ valuable time and online availability spots. Please follow the cancellation/rescheduling/arrival policy below to avoid the loss of your deposit or session time.

 

No-Show Policy

Failure to follow our same-day/24(+) hour appointment cancellation policy will place a "No-Show" status in our records and immediate forfeit of payment with NO refunds will follow; your future appointment bookings will require the full payment up front until our office changes the restriction/status.

 

Be Aware

One time No-Show and/or 2 consecutive cancellations/reschedules within the same calendar year will result in all future appointments to be PAID AHEAD IN FULL.