As individualized Spa services go, Holistique Healing Spa fully commits to each booked appointment. In order to maintain a healthy customer - therapist - business relationship, we ask that you, our valued client, please show us the same commitment by seriously setting up each of your appointment with following our booking policy, as this is all Holistique Spa staffs and business work livelihood.
24+ Hours Cancellation/Rescheduling and No-Show Policy
Cancellations or Rescheduling notification must be placed at least 24 hours in advance and only accepted via Call or Text Message ( NO Email ); A one time courtesy rescheduling within a month on case by case might be accepted if there is an emergency or extenuating circumstance, otherwise you will be placed into our NO-SHOW record list and deposit payment will immediate forfeit without refund, and your future appointment bookings will require the full payment paid up front until our office changes the restriction/status.
Two (2) times No-Show or Three (3) consecutive cancellations/reschedules within the same calendar year will result in all future appointments required to be PAID AHEAD AND IN FULL.
Tipping: Our service pricing (original, promotion, package, membership, etc.) DOES NOT include any form of tipping. Our therapists’ continued education on Healing knowledge & professional techniques, years of working experience, and caring personality towards benefiting your health and beauty therapy is most definitely deserving of your gratuity.
Arrival: 10~15 minutes early arriving prior to your scheduled appointment is required in order to keep all customers in scheduled without delay or conflict. Late arrivals will only receive the remainder of your scheduled session minutes and the payment will still be charged in full.
Deposit: All customers are required to pay 50% of your scheduled service/s payment as the in order to secure your therapist/s spot. Prepaid, Package/Membership, and Gift-card holders, the 50% deposit will be withheld from your paid session/s payment.
Pricing: We reserve the right to change our services and/or products price and promotion offers at any time without notice.
Refund: Under no circumstances will refunds be issued for services rendered. NO REFUND if failure to follow our 24+HOURS Cancellation/Rescheduling and No-Show policy.
Gift-Card: The E-gift-card/Gift-certificate will expire 12 months from the date of purchase. The Gift holder must present your 16 digit card number for online/offline booking. E-Gift-Card/Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost Gift-certificate. E-Gift Card/Gift-Certificates will be debited the service amount for any No-show appointments.
Retail Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.