Booking Policy

Due to the individualized nature of spa related services, and in order to maintain a healthy customer-therapist relationship, we are always fully committing to each booked appointment, so in return, we ask that you, our valued customer, please show the same commitment by carefully setting up your appointment with us, 10~15mins early arrival to avoid a rush or shortening of your session caused by any tardiness. In the case of an extenuating circumstance, please follow our cancel/reschedule policy stated below as a respect towards yourself, our business, and our other clients.  

Tipping:   Our service rate (original/package/membership/Promotion)  DOES NOT include the tip. Your gratuity towards your hard work therapist/s through their professional knowledge, skills, days & years built-up experience, continued education, and their positive attitude in helping your health and beauty improvement is most definitely deserve your appreciation. 

Deposit:   $1.00 per minute of your selected service session length as your security deposit required to secure your therapist’s spot. It can be paid either through our online booking system with credit/debit card, or Venmo/Zelle the proper amount of deposit/full payment through 281-594-8403 ( Business name "MZ HOLISTICS LLC" if needed). 4% transaction fee will apply if paying with credit/debit card through the phone.

 

Refund:  Take your appointments seriously as this is the therapist/s job and their livelihood, it is the same as the job or business you commit to and do for your livelihood. Therefore, your deposit will not be refunded unless there is a serious emergency, and  ONLY one time reschedule will be accepted under our Same-day/24-hours-ahead appointment cancellation and rescheduling policy (highlighted below).

Same day appointment cancellation and rescheduling

Cancellations:  Must notifying us by phone call or text message (email notification IS NOT acceptable) at least ONE HOUR AHEAD of your appointment time to avoid losing your deposit, otherwise it will be considered a NO SHOW.  

Rescheduling: Only one time and at least ONE HOUR AHEAD of your appointment time allowed, the deposit will roll-over to rescheduled appointment. 

24 hour ahead appointment cancellation and rescheduling

Cancellations: Must notifying us by phone call or text message (email notification IS NOT acceptable) at least 24 HOURS AHEAD of your appointment time to avoid losing your deposit, otherwise it will be considered a NO SHOW.  

Rescheduling: Only one time and at least ONE HOUR AHEAD of your appointment time allowed, the deposit will roll-over to rescheduled appointment. 

No-show:   Failure to follow our Same-day/24-hour-ahead appointment cancellation/rescheduling policy will be considered as a "NO-SHOW" status in our records and immediate forfeit of payment with NO refunds period, all your future appointments will require the full payment up front until our office releases the restriction. 

 

Be-Aware: One time no-show, 2 consecutive cancellations, and/or over 3 cancellations/reschedules within the same calendar year will result in all future appointments to be PAID AHEAD AND IN FULL