Booking Policy

As individualized one one one Spa services go, and as this is our therapist’s and other staff’s work livelihood, Holistique Healing Spa fully commits to each booked appointment. In order to maintain a healthy customer-therapist-business relationship, we ask that you, our valued client, please show us the same commitment by carefully, seriously setting up each appointment with follow our policy.

 

Pricing: We reserve the right to change our products and/or services price and promotion offers at anytime without notice.

 

Tipping: Our pricing (original/package/membership/promotion) DOES NOT include any form of tipping. Our therapists’ professional skills, knowledge, years of working experience, continued education, and caring attitude towards benefiting your health and beauty is most definitely deserving of your appreciation and gratuity.

 

Arrival: 10-15 minutes prior to your scheduled start time. Late arrivals will only receive the remainder of your scheduled session and the session payment will still be charged in full.

Deposit: 50% of your desired service pricing must paid in order to secure your appointment spot and will apply to all customers. Gift-card holder and Pre-paid customer, your 50% payment credit will be considered as your deposit.

Refund: All Deposit, Package, and Gift-Card are non-refundable, non-transferable, and non-exchangeable. The spa reserves the right to offer and recommend alternative spa treatments if the ones requested are not available. Under no circumstances will refunds be issued for services rendered. We would offer to fix any issues instead.

Please follow our Cancellation/Rescheduling policy below to avoid the loss of your deposit, your appointment session time, or being requested to pay-in-full in all your future visit, as to show respect towards yourself, our business, and other clients at Holistique Healing Spa.

​Same-Day Appointment 

Cancellation/Rescheduling notification must be sent 3 hours ahead of appointment is mandatory (no email communication, only phone-call or text-message notification methods are accepted). One time courtesy rescheduling might be accepted if there is an acceptable serious emergency, or extenuating circumstance, otherwise, it will be considered a NO-SHOW case and the loss of your deposit without refund will follow.

24+ Hours Ahead Appointment

Cancellations/Rescheduling must be placed at least 24 hours ahead (no email communication, only phone-call or text-message notification methods are accepted). One time courtesy rescheduling might be accepted if there is an acceptable serious emergency, or extenuating circumstance, otherwise, it will be considered a NO-SHOW case and the loss of your deposit without refund will follow.

No-Show Policy

Failure to follow our same-day/24(+) hour appointment cancellation/rescheduling policy will place a "No-Show" status in our records and immediate forfeit of payment with NO refunds will follow; your future appointment bookings will require the full payment up front until our office changes the restriction/status.

 Be Aware

One time No-Show and/or 2 consecutive cancellations/reschedules within the same calendar year will result in all future appointments to be paid AHEAD IN FULL.