As individualized Spa services go, our therapists fully commit to our Full/Deposit paid appointment.
In order to maintain a healthy customer-therapist-business relationship, and to respect
all our staff's livelihood relying on this workplace within their working hours,
we ask that you, our valued client, please show us the same commitment,
follow our policies and instructions of how to prepare yourself, for
a great Holistic/Immunity/Detox Therapy session experience.
24+ Hours Cancellation/Rescheduling & No-Show Policy
Notification must be placed 24+ hours
in advance and only accepted via Call or Text Message (NO Email).
Same day cancellation/rescheduling will NOT accepted,
and any form of your deposit payment will immediate forfeit without refund.
A onetime courtesy rescheduling
within a month will accepted if there is an emergency or extenuating circumstance.
Three (3) times consecutive cancellations/reschedules,
or Two (2) times no-show case occurred within the same calendar year,
it will result in all your future appointments required to be paid in full up front, and without refund or any further cancellation/rescheduling, until our release of the restrictions based on qualification case by case.
Other Polices for your Awareness before booking
Tipping: Our service rates (original, promotion, package, membership, etc.) DOES NOT includes any form of tipping/gratuity to your therapists’. Their continue education on body healing work knowledge, techniques, and years of hands-on working experience, caring personality, all towards in benefiting your physical health and natural beauty therapy are most definitely deserving of your gratuity.
Arrival: In order to have a quality therapy work done in each of your visit from your expertise therapist and full session as you scheduled, we ask you that please be arrive TEN (10) munities early prior your appointment, for your therapist to give you a comprehensive and free consultation, for better understanding of your session needs, and to avoid you lose some of your session minutes. Your late arrival will result you and your therapist/s being rushed, and you will only receive the remainder of your scheduled session length, the payment will still be charged in full.
Deposit: All customers requires 50% of your scheduled service (original rate) paid as the deposit either online or offline booking, as your commit with the therapist/s you selected from their open spot. For Prepaid (Package, Membership, Gift-card), the deposit will take out from your payment credit for your appointment commit and all policies apply.
Refund: Under no circumstances will refund be issued for services rendered. NO REFUND if failure to follow our 24+HOURS Cancellation/Rescheduling and No-Show policy.
Gift-Card: The Gift-certificate will expire 12 months from the date of purchase. The Gift-card holder must provide your 16 digit e-giftcard number for online/offline booking. E-Gift-Card/Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost Gift-certificate. E-Gift Card/Gift-Certificates will be debited the service amount for any No-show appointments.
Pricing: We reserve the right to change our services and/or products price and promotion offers at any time without notice.
Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.