As individualized Spa services go, our therapists fully commit to Pre-paid (Deposit/Membership/Package/Gift-card) appointments. To maintain a healthy customer-therapist-business relationship, and to respect all our staff's livelihood relying on serious appointments from this workplace, we ask that you, our valued client, please show us the same commitment and respect, follow our policies and preparation guidelines, for a great Holistic/Immunity/Detox therapy experience you deserve.
24+ Hours Appointment Cancellation/Reschedulling
24+ hours ahead of Cancelation/Rescheduling request must be placed and via CALL OR TEXT MESSAGE (NO EMAILS).
Within 24+ Hours Appointment Cancellation/Reschedulling
It will treat same as a NO-SHOW case which any form of your pre-paid payment for the session will immediately forfeit without a refund, unless there an out-controled circumstance occur.
Courtesy Rescheduling Case by Case
Two (2) times Cancellations/Reschedules or One (1) time No-show case in a calendar year may allow to reschedule based on the causes and must complete within a month. Three (3) times consecutive Cancellations/Reschedules or Two (2) time No-show case occured within same calenda year, it will result all your future appointment requires to be paid in full and upfront, and without any refund or any further cancellation/rescheduling until our release of the restrictions based on qualification case by case.
Other Polices for your Awareness before booking
(Visitors 10 years old and under are not allow to enter the Spa for safety and other good faith concerns)
Refund: Under no circumstances will refund be issued for services rendered after 10 minutes from appointment start time. And NO REFUND if failure to follow our Cancellation/Rescheduling/No-Show policy.
Tipping: Our service rates (original, package, membership, promotions, etc.) DOES NOT include any form of your tipping/gratuity to the therapist/s who served your session/s. The therapists have all their rights to deny a NO-or-LOW TIP customer continue service request, as their continue education on knowledge and techniques with body healing work, years of hands-on experience and caring personality, all towards to benefits your natural physical health and beauty therapy needs and are most definitely deserving of your gratuity.
Arrival: Please arrive TEN (10) minutes early prior each of your appointment time in order to get your session start in time. Your late arrival will result yourself and your therapist/s being rushed from other following sessions, and you will only receive the remainder of your scheduled session time, and the payment will still be charged in full.
Deposit: 50% of your service rate MUST paid online/offline as a security deposit for your appointment commit. Prepaid customer (Package, Membership, Gift-card) can skip the deposit, and the required 50% of original rate security deposit will be deducted from your payment credit and all policies apply.
Gift-Card: eGift-card holder must provide the 16-digit number or order code, and total amount of the gift credit to us or note into message area at online booking. For Store-Gift-Certificate please send us a photoshoot via text-message. The eGift-Card or Store-Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost eGift-card or Store-Gift-certificate. The eGift Card or Gift-Certificates will be debited the service amount for any No-show appointments.
Pricing: We reserve all the right to change our services and/or products price and promotion offers at any time without notice.
Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs, or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.