Spa-POLICIES

At AcuQi TCM Spa, we are proud to provide personalized Lymphatic, Holistic & TCM care for your health and beauty. Our therapists dedicate their time, energy, skill, experience, and knowledge to each session, and therapist income depends on each committed appointment. To have a positive, long-lasting relationship and smooth experience for you, other valued clients, our therapists, and the company, we kindly ask that, please follow all policies posted below for each of your visits to avoid any conflict or misunderstandings. Our Spa offers online, offline, walk-in, and last minute appointment requests for your convenience.

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• Refund, Booking, Arrival, Rescheduling, Cancelling, etc. ​​​​​​​​​​​​​​

  • Refund: All sales are final. If the below policies are violated, your deposit or full payment (Package, Giftcard, Membership) will be forfeited with no refund, and the current full rate will apply and be deducted from any remaining balance or paid in full before the next visit.

  • Booking: Non-refundable deposit $40/1hr is required to confirm all 30mins advanced bookings. Non-deposit appointments will be considered as a Walk-in guest and subject to availability. ​​​​​Prepaid clients (package, membership, gift card holder) may book online by selecting "Offline Payment" or request an appointment offline, the deposit will be deducted from the remaining credit.

  • Arrival: 10~15 minutes early arrival (Session-Preparation time) prior to your appointment time (Session-Start time), Please be AWARE that the session will still end at the scheduled time and be charged in full if the delay is caused by your tardiness. 

  • Rescheduling: 48 hour notice in advance (by Text Message Only). As a courtesy, we will allow the deposit credit toward rescheduling with the remaining balance paid full upfront, and the rescheduled appointment must be completed within 3 months.  Over 3 times of rescheduling requests within a calendar year will cause your future appointments to only be accepted by paying in full and upfront for each online/offline appointment request.

  • Cancelling/No-Show: Unless uncontrollable circumstances arise a refund will be issued (5% fee will apply if paid by card/s), otherwise NO-Refund will be given and all future bookings will require payment in full upfront and Cash or Zelle payment method only, restrictions will be released at AcuQi TCM Spa's discretion on a case by case basis.

  • Cease a session: Communicate your session needs & expectations clearly to your therapist before & during the session. we DO NOT provide any compensatory services since we offer you to End a sesion within 5~10 minutes of staring (based on the session length) at NO-COST if you are not satisfied. After this time period, the full session must be paid.

  • ​​Gratuity: It is not mandatory but neither are Spa discount offers. $15~30+/hr or 15~20%​+ of Full Payment (prepaid credit plus any of remaining balance) as your trendy tipping/gratuity towards your session therapist/s. When gratuities are withheld, the price will be adjusted to our current full rate so our therapists are fairly compensated.

  • Accessories/Belongings: We are not responsible for lost or damaged items, and to avoid sharp item/s hurting or injuring you or our therapists, please take off any jewelry or accessories and put them in a safe area before a session starts.

  • Gift Cards: No cash value and non-refundable. We are not responsible for lost or misplaced eGift cards or paper certificates. 

  • Pricing: All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.

  • Product Returns/Exchanges: We do not accept returns or exchanges as All sales are final. If you have allergy concerns, we encourage you to request a sample or patch to test prior to purchase.

  • Privacy Policy: Your personal information is always confidential. We do not sell, rent, or share your details - including email, phone, address, or payment info - with any third parties. 

  • Right to refuse service: For the safety, comfort, and well-being of our staff and clients,we reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, situations involving compensation expectations, intoxication, inappropriate behavior, disrespectful conduct, or other violation of spa policies, as we are committed to maintaining a professional, safe, and welcoming environment for all guests and staff.​​​​​​​​​