POLICiES

As individualized Spa service go, and this is our therapist's profession but NOT do as a hobby, so we are fully commited to our Pre-paid (Deposit/Membership/Package/Gift-card) appointments. To maintain a healthy customer-therapist-business relationship, and to respect all our staff's livelihood relying on serious appointments from this workplace, we ask that you, our valued client, please show us the same commitment and respect, follow our policies and preparation guidelines, for a great Holistic/Immunity/Detox therapy experience you deserve.

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24+ Hours  Appointment Cancellation/Reschedulling

 24+ hours ahead of Cancelation/Rescheduling notice must be placed via CALL OR TEXT MESSAGE (NO EMAILS), in order to avoid the deposit or pre-paid session payment forfeited.

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Within 24+ Hours Appointment Cancellation/Reschedulling

It will treat same as a NO-SHOW action and any form of your pre-paid payment for the session will immediately forfeit without a refund, unless there an out-controled circumstance occur.

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Courtesy Rescheduling Case by Case

 Two (2) times Cancellations/Reschedules or One (1) time No-show case in a calendar year may allow to reschedule and acomplished within a month case by case. Three (3) times consecutive Cancellations/Reschedules or Two (2) time No-show case occured within same calenda year, it will result all your future appointment requires to be paid in full and upfront, and without any refund or any further cancellation/rescheduling until our release of the restrictions based on qualification.

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Other Polices for your Awareness before booking

(Visitors 10 years and under are not allow to enter the Spa for kids safety and other good faith concerns)

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Refund: Under no circumstances will refund be issued for services rendered after 10 minutes from appointment start time. And NO  REFUND if failure to follow our Cancellation/Rescheduling/No-Show policy.

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Tipping: Our service rates (original, package, membership, promotions, etc.) DOES NOT include any form of your tipping/gratuity to the therapist/s who served your session/s. The therapists have all their rights to deny a NO-or-LOW TIP customer continue service request, as our top-selected therapists' continue body healing work education on knowledge and techniques, years of hands-on working experience, caring personality, all towards to benefits your natural health and beauty therapy needs and are most definitely deserving of your gratuity.

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Arrival: Please arrive TEN (10) minutes early prior EACH of your appointment time in order to start your session in time. Your late arrival will result yourself and your therapist/s being rushed between sessions, and you will only receive the remainder of your scheduled session time, and the payment will still be charged in full.

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​Deposit: Security deposit paid as required as your appointment commit. Prepaid (Package, Membership, Gift-card) customer can skip the deposit but the session deposit will be deducted from remain paid credit if failare to follow our booking policies . 

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​​Gift-Card: eGift-card holder please provide the 16-digit number or order code, with the total amount of credit to online booking message area. Photoshot the Store-Gift-Certificate and send us via text-message. The eGift-Card or Store-Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost eGift-card or Store-Gift-certificate. The eGift Card or Gift-Certificates will be debited the service amount for any No-show appointments.

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Pricing: We reserve all the right to change our services and/or products price and promotion offers at any time without notice.

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​Products Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs, or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.

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​Privacy Policy: Our highest commitment to your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.