As individualized Spa services go, our therapists fully commit to our Pre-paid (Deposit/Membership/Package/Gift-card) appointment. To maintain a healthy customer-therapist-business relationship, and to respect all our staff's livelihood relying on this workplace, we ask that you, our valued client, please show us the same commitment and respect, follow our policies and preparation guidelines, for a great Holistic/Immunity/Detox therapy experience you deserve.

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24+ Hours Cancellation/Rescheduling & No-Show Policy

Cancellation / Rescheduling

Notification must be placed 24+ hours in advance and only accepted via Call or Text Message (NO Emails). 

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NO-SHOW

Same day cancellation/rescheduling WILL NOT accept, any form of your deposit payment will immediately forfeit without refund.

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Courtesy Rescheduling

Rescheduling will accept only if there is an emergency or extenuating circumstance. Three (3) times consecutive cancellations/reschedules, or Two (2) times no-show case occurred within same calendar year, it will result all your 

future appointments require to be paid in full and up front, and without refund or any further cancellation or

rescheduling, until our release of the restrictions based on qualification case by case. 

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Other Polices for your Awareness before booking

Tipping: Our service rates (original, package, membership, etc.) DOES NOT include any form of your tipping/gratuity to the therapists who served your session/s. Therapists have all their rights to deny a NO/LOW-TIP customer service request, and their continue education on body healing work knowledge, techniques, and years of hands-on experience, caring personality, all towards in benefits to your natural physical health and beauty therapy are most definitely deserving of your gratuity.

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Arrival:  To have a quality therapy work done right in each of your visit, we ask you, that please arrive Ten (10) minutes

early prior your appointment time, for you to have adequate time consult with your therapist for your visit needs, and well prepared to start the session in time, so to avoid losing some of your session minutes. Your late arrival will result yourself and your therapist/s being rushed between sessions, and you will only receive the remainder of your scheduled session time, the payment will still be charged in full.

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​Deposit: All customers require 50% of your service rate paid online/offline as a security deposit, as your commit with your selected therapist available booking spot. Prepaid customer (Package, Membership, Gift-card) can skip the online deposit, but the 50% of original rate as your security deposit will out from your payment credit as your commit and all policies apply. 

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​Refund: Under no circumstances will refund be issued for services rendered. NO REFUND if failure to follow our 24+HOURS Cancellation/Rescheduling and No-Show policy.

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​Gift-Card: The Gift-certificate will expire 12 months from the date of purchase. eGift-card holder must provide the 16-digit number for online/offline booking and later redeem. eGift-Card or Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost Gift-certificate. eGift Card or Gift-Certificates will be debited the service amount for any No-show appointments.

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Pricing: We reserve the right to change our services and/or products price and promotion offers at any time without notice.

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​Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs, or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.

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​Privacy Policy: Our highest commitment to your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.