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POLICiES

As individualized Spa service go, and this is our therapists' profession but NOT a hobby, so we are fully commited to our Pre-paid appointments (Membership/Package/Gift-card-holder/Deposit). To maintain a healthy customer-therapist-business relationship, and to respect all our staff's livelihood relying on serious appointments from this workplace, we ask that you, our valued client, please show us the same commitment and respect, follow our policies and preparation guidelines, for the Holistic, Immunity, and Detox therapy great experience you deserve.

Appointment Arrival/Tardy Policy

TEN (10) minutes early arrival prior EACH of your appointment time in order to start your session in time. Your late arrival will result yourself and your therapist/s being rushed between sessions, and you will only receive the remainder of your scheduled session time, and the payment will still be charged in full.

24+ Hours  Appointment Cancellation/Reschedulling

 24+ hours ahead of Cancelation/Rescheduling notice must be placed via CALL /TEXT MESSAGE (NO EMAILS), in order to avoid the pre-paid session payment forfeited.

Within 24+ Hours Appointment Cancellation/Reschedulling 

It will treat as a NO-SHOW action and any form of your pre-paid payment for the session will immediately forfeit unless there an out-controled circumstance occur.

Courtesy Rescheduling Case by Case

 Three (3) times of Cancellation/Reschedule, or ONE (1) time No-show case occur within 12 month, may allow to reschedule case by case. Othervise it will result all your future appointment requires to be paid in full and upfront and without any refund, until our release of the restrictions based on qualification.

Other Polices for your Awareness before booking

(Visitor 10 years or younger are not allow to enter the Spa, for kids safety concern in good faith.)

Refund: Under no circumstances will refund be issued for services rendered after 10 minutes from session start time. NO  REFUND if failure to follow our Cancellation/Rescheduling/Tardy/No-Show policy.

Tipping: Our service rates (original, package, membership, promotions, etc.) DOES NOT include any form of your tipping/gratuity to the therapist/s who served your session/s. The therapists have all their rights to deny a NO-or-LOW TIP customer continue service request, as our top-selected therapists' continue body healing work education on knowledge and techniques, years of hands-on working experience, caring personality, all towards to benefit your natural health and beauty therapy needs and are most definitely deserving of your gratuity.

Deposit: Security deposit is required for your appointment commit. Prepaid (Package, Membership, Gift-card holder) customer can skip the deposit for booking, but the session deposit will be deducted from paid credit if failure to follow our booking policies . 

​​Gift-Card: The eGift-Card or Store-Gift-Certificate has no cash value and non-refundable. Holistique Healing Spa is not responsible for lost eGift-card or Store-Gift-certificate. The eGift Card or Store-Gift-Certificates will be debited the service amount for any No-show appointments.

Pricing: We reserve all the right to change our services and/or products price and promotion offers at any time without notice.

​Products Return Policy: We DO NOT accept returns after sold. We accept exchanges should any allergic reaction occurs, or we will be glad to offer you a store credit which can be used for future retail purchases or our Spa services.

​Privacy Policy: Our highest commitment to your privacy. Your personal information is confidential. This includes your credit card info, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.

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