Spa-POLICiES

At Holistique Healing Spa, we are proud to provide personalized care in a clean, peaceful, and professional environment. Our highly trained therapists dedicate their time, skill, and energy to each session - and their income depends on booked appointments. ​We kindly ask that you respect our time and policies when scheduling, rescheduling, or canceling an appointment. These guidelines help us maintain a smooth experience for all clients and a healthy, respectful relationship between our team and valued guests.

​​​​​

Cancellation, Reschedule, No-show, Tardy, & Refund Policy

​​​​

• Cancellations & Rescheduling: 

  • Please provide at least 24 hours' notice by phone or text message. Emails are not accepted for cancellations or rescheduling.

  • If you cancel late or do not show up, your deposit will be forfeited. Prepaid credits (memberships, gift cards, packages) will also be deducted.

• Emergency Reschedules: 

  • ​If there is an emergency beyond your control, we may allow a one-time reschedule as a courtesy. To qualify:
    • ​The rescheduled session must be completed within 1 month
    • The full session must be paid upfront (no discounts or downgrades)
  • Repeated No-Shows:
    • A second no-show will result in loss of your full payment. All future bookings will require full prepayment, accepted only via Cash or Zelle, with no discounts.
  • Late Arrival (Tardy):
    • Please arrive 10–15 minutes early to ensure a full and relaxing experience.
      If you are late, the session will still end at the scheduled time. You are still responsible for full payment, regardless of how much time remains.
  • Refund Policy:
    • We do not offer refunds for services once rendered for more than 5 minutes. Failure to follow our policies (including arrival, cancellation, or rescheduling rules) will result in no refund.

• Additional Policies:​

  • ​Tipping:

    • Service rates do not include tips. A minimum 15% gratuity is standard and appreciated.
      Therapists may choose to decline future appointments from clients who tip below this amount or not at all.
      You may request to end a session within the first 5 - 10 minutes if you're unsatisfied.​​

  • Deposit:

    • A non-refundable deposit is required to confirm all bookings.
      Prepaid customers (packages, memberships, gift cards) may select “Offline Payment” at checkout — the deposit will be deducted from your remaining credit.

  • Gift Cards:

    • Gift cards have no cash value and are non-refundable. 

    • We are not responsible for lost or misplaced eGift cards or paper certificates.

  • Pricing:

    • All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.

  • Right to Refuse Service

    • For the safety, comfort, and well-being of our staff and clients, we reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, situations involving inappropriate behavior, intoxication, disrespectful conduct, or violation of spa policies.​

    • We are committed to maintaining a professional, safe, and welcoming environment for all guests.

  • Product Returns/Exchanges:

    • All sales are final. We do not accept returns or exchanges. If you have allergy concerns, we encourage you to request a sample or patch test prior to purchase.

  • Privacy Policy:

    • ​Your personal information is always confidential. We do not sell, rent, or share your details — including email, phone, address, or payment info — with any third parties.