Spa-POLICIES
At AcuQi TCM Spa, we are proud to provide personalized holistic care for your health and beauty. Our Highly trained therapist team dedicates their time, skill, experience, knowledge, and energy to each session. We DO allow walk-ins, online (30mins advance)/offline appointment, and as most Spa services are one on one, income depends on each committed appointment, we kindly ask that, please be serious with each of your bookings to avoid violating our policies listed below such the canceling, rescheduling, etc. Those guidelines are the keys for maintaining a smooth experience for you, other valued clients, our therapists, and the company, with a peaceful, long-term, positive relationship we all deserve.
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Booking, Arrival, Rescheduling, Cancelling:
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Booking: Non refundable deposit $20 per 30 minutes is mandatory as a commitment for online or offline appointment requests. Non-deposit appointment will be considered as a Walk-in guest subject to availability.
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Arrival: 10 minutes early arrival (Consultation & other preparation time) prior to your appointment time (session start time), Please be Aware that the session will still end at the scheduled time and be charged full if the delay is caused by your tardiness.
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Rescheduling: 48 hours ahead of notice By Text Message Only about cancelling or rescheduling if there is an out of control emergency, we will allow the deposit credit towards rescheduling in our courtesy, but must complete rescheduled appt within 2 months and remaining balance must be paid full and upfront. Frequent rescheduling (3+ times in a year) will cause your future appointments only accepted by paying full and upfront for any online/offline appointment request.
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Cancelling/No-Show: No refund (5% of refund processing fee will be charged if as an exceptional case), and all future bookings require payment paying full & upfront, and no form of any discounts, only accept Cash or Zelle payment method, restrictions will release at the discretion case by case.
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Cease a session: We allow clients to end a session within 5-10 minutes of starting if dissatisfied. After this time period, the full session fee must be due.
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Refund Policy: If the above policies are violated, your deposit or full payment will be forfeited with no refund, any prepaid credit such as Membership, Package, or Giftcard also will be deducted.
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Gratuity: 15 - 20% or up tipping on the full payment rate (any form of prepaid credit plus the remaining balance) is customary in the Spa industry and region. When gratuities are withheld, we will adjust pricing to our full rate so our therapists are fairly compensated if any form of Spa discount applied.
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Right to refuse service: For the safety, comfort, and well-being of our staff and clients, we reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, situations involving compensation expectations, intoxication, inappropriate behavior, disrespectful conduct, or other violation of spa policies, as we are committed to maintaining a professional, safe, and welcoming environment for all guests and staff.
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Deposit: A non-refundable deposit is required to confirm all bookings. Prepaid clients (package, membership, gift card holder) may select "Offline Payment" to complete online booking, or request appointments offline - the deposit will be deducted from the remaining credit.
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Gift Cards: No cash value and are non-refundable. We are not responsible for lost or misplaced eGift cards or paper certificates.
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Pricing: All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.
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Product Returns/Exchanges: All sales are final. We do not accept returns or exchanges. If you have allergy concerns, we encourage you to request a sample or patch test prior to purchase.
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Privacy Policy: Your personal information is always confidential. We do not sell, rent, or share your details - including email, phone, address, or payment info - with any third parties.