Spa-POLICIES

At Holistique Healing Spa, we are proud to provide personalized holistic care for your health and beauty. Our top-selected and highly trained therapists dedicate their time, skill, and energy to each session. Since their income depends on committed appointments, we kindly ask that you respect our time and policies when scheduling, rescheduling, or canceling an appointment, and to follow our policies listed below, as these guidelines will help us maintain a smooth experience for all clients and are key for a peaceful, respectful, long-term relationship between the Holistique team and our valued guests.

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Cancellation, Reschedule, No-Show, Tardy, Refund, Tipping Policies

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• Cancellations & Rescheduling: 

  • We do not accept frequent cancellations or rescheduling as appointments are a two-way commitment. If you cannot commit to an appointment, please book the same day, or walk in, subject to availability.

  • For an emergency beyond your control, we may allow a ONE-TIME reschedule as a courtesy. To qualify, the rescheduled session must be paid in full upfront and completed within 1 month.

  • Notice of cancellation or rescheduling is only accepted by Phone Call or Text Message. We do not accept Email notice.

  • If you cancel late or do not show up, your deposit will be forfeited. Prepaid credits (memberships, gift cards, packages) will also be deducted.

• No-Shows/Tardys/Refund: ​

  • No-Shows: For no-shows, there is no refund for deposit or full payment and will result in all future bookings requiring full prepayment/upfront payment and will be accepted only via cash or Zelle, with no discounts.
  • Late Arrival (Tardy): For each visit, please arrive 10 - 15 minutes early to ensure a full session and relaxing experience. If you are late, the session will still end at the scheduled time. You are still responsible for full payment, regardless of how much time remains.
  • Refund Policy: We do not offer refunds for services once rendered for more than 10 minutes Failure to follow our policies (including arrival, cancellation, or rescheduling rules) will result in no refund.​​​​
• Tipping & our Rights to Refuse Service:
  • Our service rates do not include gratuity. In our industry and region, a 15 - 20%​ tip on the full payment rate is customary and greatly appreciated.​
  • If you feel the service is not a good fit, you may request to end the session within the first 5 - 10 minutes with no charge. After that time, the full session fee will be due.
  • We extend discounted rates (Membership, packages, or whichever we are offering) with the understanding that standard tipping practices are followed. When gratuities are withheld, we may adjust pricing to our full so our therapists are fairly compensated.​​
  • For the safety, comfort, and well-being of our staff and clients, we reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, situations involving compensation expectations, inappropriate behavior, intoxication, disrespectful conduct, or other violation of spa policies as we are committed to maintaining a professional, safe, and welcoming environment for all guests and staff.

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Deposit/Gift Cards/Pricing/Product-Return/Privacy Policies

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• Deposit: 

  • A non-refundable deposit is required to confirm all bookings.

  • Prepaid customers (packages, memberships, gift cards) may select "Offline Payment" to complete online booking or request appointments offline - the deposit will be deducted from your remaining credit.

• Gift Cards: 

  • Gift cards have no cash value and are non-refundable. We are not responsible for lost or misplaced eGift cards or paper certificates.

• Pricing:

  • All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.​

• Product Returns/Exchanges:

  • All sales are final. We do not accept returns or exchanges. If you have allergy concerns, we encourage you to request a sample or patch test prior to purchase.​

• Privacy Policy:

  • Your personal information is always confidential. We do not sell, rent, or share your details - including email, phone, address, or payment info - with any third parties.​

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