Spa-POLICIES

At AcuQi TCM Spa, we are proud to provide personalized holistic care for your health and beauty. Our Top-selected therapist team dedicates their time, skill, experience, knowledge, and energy to each session. As Spa services most are one on one and our income depends on each committed appointment. So we kindly ask that, please serious with each of your booking to avoid violate our Tardy, Rescheduling, Canceling, and other Spa policies we listed below, as these guidelines are the keys for maintaining a smooth experience for you, other valued clients, our therapists, and the company, with a peaceful, respectful, long-term positive relationship we all deserve.

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• Booking, Arrival, Rescheduling, Cancelling:​

  • Booking: Non refundable $20 per 30 minutes deposit is mandatory for appointment commitment to us, 24 hour booking online or call/text to our help line within business hours. Non-deposit appointment will be considered as a Walk-in guest subject to availability.

  • Tardy/Late Arrival: The appointment time is your session start time, please prepare yourself with a good mood and adequate time (10 minutes early arrival) for your session start in time. Please be Aware that the session will still end at the scheduled time and be charged full if the delay is caused by your tardy. 

  • Rescheduling: 48 hours ahead of notice (by Text message only) about cancelling or rescheduling if there is an out of control emergency, we will allow one time courtesy with apply the deposit credit towards rescheduling but must complete within 2 months and remaining payment must be paid full and upfront. Frequent rescheduling (over 3 times in a year) will cause your future appointment only paying in full and upfront for any online/offline appointment request.

  • Cancelling/No-Show-Appointment: No refund and request by Text Message only (exceptional case refund will charge 5% processing fee), and will result all future bookings require full payment upfront, no form of discounts, and only accept Cash or Zelle payment method, restrictions will release at the discretion case by case. ​

  • Cease a session: We allow clients to end a session within 5-10 minutes of starting if dissatisfied. After this time period, the full session fee must be due.

  • Refund Policy: If the above policie are not followed, your deposit or full payment will be forfeited with no refund, or any prepaid credit such as Membership, Package, or Giftcard can also be deducted. ​​

• Tipping/Gratuity: 15 - 20%​ or up tipping on the full payment rate (any form of prepaid credit plus the remaining balance) is customary in the Spa industry and region. When gratuities are withheld, we will adjust pricing to our full rate so our therapists are fairly compensated if any form of our discount applied such as the Membership, Package, Loyalty/VIP Client.

• Right to refuse service: For the safety, comfort, and well-being of our staff and clients, we reserve the right to refuse service to anyone at our discretion. This includes, but is not limited to, situations involving compensation expectations, intoxication, inappropriate behavior, disrespectful conduct, or other violation of spa policies, as we are committed to maintaining a professional, safe, and welcoming environment for all guests and staff.​​

• ​​​​​​​Deposit: A non-refundable deposit is required to confirm all bookings. Prepaid clients (package, membership, gift card holder) may select "Offline Payment" to complete online booking, or request appointments offline - the deposit will be deducted from your remaining credit. 

• Gift Cards: No cash value and are non-refundable. We are not responsible for lost or misplaced eGift cards or paper certificates.

• Pricing: All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.​

• Product Returns/Exchanges: All sales are final. We do not accept returns or exchanges. If you have allergy concerns, we encourage you to request a sample or patch test prior to purchase.​

• Privacy Policy: Your personal information is always confidential. We do not sell, rent, or share your details - including email, phone, address, or payment info - with any third parties. ​​​​

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