Spa-POLICiES

As individualized Spa service go, and a professional workplace for all our top-selected, highly trained, Knowledgeable and experienced, innovation technique masterred Health and Beauty Therapists, their income based on each paid session in this industry. We appreciate that you, as our valued client, please carefully and respectfully setup each of your apppointment in commit, follow all our Spa polices and preparation guidelines, in order to maintain a healthy Customer-Therapist-Business relationship, for all your appointments request being accepted and the best experience you deserve in each of your visit.

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Cancellation, Reschedule, No-show, Tardy, Refund Policies

CANCELLATION/RESCHEDULE notice must placed 24hr ahead of your appointment time and via Call or Message BUT NO EMAILS, otherwise  it will consider as a NO-SHOW case and the deposit ($20/30mins) will be forfeited (This policy also apply to Package, Memership, Giftcard, or any other type of prepaid client). We might offer you a one time rescheduling in courtesey if there a real outcontrol circumstance as the cause, also can't notice us from our cancellation/reschedule/Tardy policies time window, but you will require to pay the full session payment upfront, no downgrade or any form of discount apply, and must complete the session within one week from the missing appointment date. If a SECOND-NO-SHOW occure, then you will lose the full amount of your payment, and all your future visit will request pay full and in Cash or Zelle upfront, and no form a discount will apply. TARDY is a action will only affect yourself which you will only receive the remaining sesison time from the tiem slot you booked, you will also lose a comprehansive consultation time we offer clients for free, inturn it will affect the qualification of the sesison we could've offer you due to the rush situation you created, and you will still responsble to pay the full session payment and your therapist gratuity. So 10~15mins EARLY-ARRIVAL prior your appt time is so important to avoid this happen to yourself. ​​​​​REFUND will not be a case and under no circumstances for services rendered after 5 minutes from session start time and NO REFUND if failure to follow our Cancellation/Rescheduling/No-Show/Tardy policy.

 

Other Spa online/offline Polices

​Tipping: All our service rates DOES NOT include any form of your tipping/gratuity to the therapist/s who served your session/s. No any form of discount will offer if your tipping is lower than 15% of the Original full rate, and Our therapists have all their rights to deny a LOW-OR-NO TIP customer a continue service request, as we offer customers the right to cease a session within 5~10mins of sesion began if you were not satisfying a therapist's service.

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​Deposit: We offer Walk-In service but you will pay full-rate and risk of our availablility at your arrival. A Non-Refundable-Deposit must paid as your commit to that therapist's open slot in your appointment Time/Length request under your preferrence, this poicy will apply to Package, Membership, Gift-card holder, or any oother kind of prepaid customers as well (Chose "Offline Payment" to complete the online booking, and deposit amout matching session length will deducted from the remain credit you have with us.

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​​Gift-Card: There has no cash value and it is non-refundable after purchased. Holistique Healing Spa is not responsible for any lost eGift-Card or Store-Gift-Certificate.

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Pricing: We reserve all the right to change our services and/or products price and promotion offers at any time without notice, and your payment will follow the rate when you booked in.

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​Products Return Policy: We DO-NOT accept returns after sold, Please take a 24hours test patch if you have any allergic or other concerns before purchase.

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​Privacy Policy:  Your personal information is confidential and it is our highest commitment to your privacy. This includes your credit card infomation, address, phone numbers and email address on file. We do not share your personal information or email with third parties. We will never share, sell, or rent individual personal information.