Spa-POLICIES

At Holistique Healing Spa, we are proud to provide personalized holistic care for your health and beauty. Our top-selected and highly trained therapists dedicate their time, skill, and energy to each session. Since their income depends on each committed appointments, we kindly ask that you respect our time and policies when scheduling, rescheduling, or canceling an appointment, and to follow our policies listed below, as these guidelines will help maintaining a smooth experience for all clients and are key for a peaceful, respectful, long-term relationship between the Holistique team and our valued guests.

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Cancellation, Reschedule, No-Show, Tardy, Cease a Session, Refund Policies

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• Cancellations & Rescheduling: 

  • We DO NOT accept cancellations or rescheduling: Appointments are a two-way commitment, if you cannot commit to an appointment, please do as walk-in-guest subject to availability.

  • Emergency beyond control caused cancellation or rescheduling: We don't offer any refund but allow a ONE-TIME reschedule in our courtesy. To qualify, the rescheduled session must be paid in full upfront and completed the session within 3 month.

  • Cancellation or rescheduling notification: Accepted only by Text Message (NO Phone-call or Email notification).​

  • No-Shows: There are no refund for deposit or full payment, and will result in all future bookings require payment paying full and upfront with no any form of discounts, and only accept Cash or Zelle as payment mathod. The restrictions release via Holistique Spa evaluation.
  • Late Arrival (Tardy): For each visit, please arrive 10 - 15 minutes early to ensure a full session and relaxing experience. If you are late, the session will still end at the scheduled time. You are still responsible for full payment, regardless of how much time remains.
  • Cease a session: We allow customer to end a session within 5-10 minutes of the begin, after this time period, the full session fee must due.
  • Refund Policy: If the above polices are not followed, your deposit or full payment will be forfeited and no refund, any prepaid credit such Membership, Package, Giftcard, will aslo be deducted. ​​
• Tipping:
  • Our service rates do not include gratuity. In our industry and region, a 15 - 20%​ or up tipping on the full payment rate is customary. We offer discount to our New-visitors, Membership, Package, and other Loyalty Program Customers only with following standard tipping practices. When gratuities are withheld, we will adjust pricing to our full so our therapists are fairly compensated.​​

• Rights to Refuse service:

          For the safety, comfort, and well-being of our staff and clients, we reserve the right to refuse service to anyone at our

          discretion. This includes, but is not limited to, situations involving compensation expectations, inappropriate behavior,

          intoxication, disrespectful conduct, or other violation of spa polices, as we are committed to maintaining a professional,

          safe, and welcoming environment for all guests and staff.

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Deposit/Gift Cards/Pricing/Product-Return/Privacy Policies

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• Deposit:

  • A non-refundable deposit is required to confirm all bookings.

  • Prepaid customers (packages, memberships, gift cards) may select "Offline Payment" to complete online booking or request appointments offline - the deposit will be deducted from your remaining credit.

• Gift Cards: 

  • Gift cards have no cash value and are non-refundable. We are not responsible for lost or misplaced eGift cards or paper certificates.

• Pricing:

  • All service and product pricing is subject to change without notice. Your rate will be honored based on the price at the time of booking.​

• Product Returns/Exchanges:

  • All sales are final. We do not accept returns or exchanges. If you have allergy concerns, we encourage you to request a sample or patch test prior to purchase.​

• Privacy Policy:

  • Your personal information is always confidential. We do not sell, rent, or share your details - including email, phone, address, or payment info - with any third parties. ​​​​

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